I don't want to send my credit card details over the Internet, how else can I pay?
There are many ways you can pay for goods from GroTec other than online credit card payments. Once you have completed your online shopping you will be asked how you wish to pay for your goods. You will be given a series of options:-
Print and Post (cash, cheques, postal orders, bring money to retail outlet) -
When this option is selected a pop-up window will open showing your completed order. You can then print this screen and send it along with your chosen method of payment (cash, cheques or postal orders) to
Mail Order department,
GroTec
393 Manchester Rd
Rochdale
OL11 3PG.
As an alternative you can print your order out and bring payment into our retail outlet.
Note: It is always recommended that registered post or special delivery are used to ensure the payment is safe and insured against loss or theft.
Paying money directly into the GroTec bank account -
We have a special bank account set up that you can pay money into. Once you have chosen your goods and selected this method of payment you will be given the total cost of your order.
As soon as the money shows in our account, usually within twenty four hours, then we will send your order out.
Who should I make cheques payable to?
Please make all cheques payable to GroTec UK.
Why will you only deliver goods to the credit / debit card holders address?
This is a method of fraud protection used to protect our customers. This way we are sure that the person that is paying for the goods receives the goods.
If you prefer just call us and order over the phone
How long will my order take to arrive?
All orders are delivered within five working days, stock permitting. We would like to promise our customers that all orders are delivered within forty-eight hours as ninety percent of our orders are. However we do not like to make promises we aren't one hundred percent certain of keeping. If you are desperate for your order, telephone us on 01706 750 293 and we will see what we can do. We always do our best for our customers.
What happens if I'm not in when my delivery comes?
The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them and arrange to collect it from there.
My order is incorrect. What should I do?
In the unlikely event of this happening please contact us at your earliest convenience on 01706 750 293 or email us via this site and we will endeavour to help you.
My products were damaged in transit. What should I do?
All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us within 48hrs of receipt on 01706 750 293 or email us via this site and we will endeavour to help you. Please note that if you do not report them within 48hrs then we may be unable to replace your goods.
I did not receive any instructions with my products. What should I do?
If you do not receive the appropriate instructions with your goods please contact us on 01706 750 293 or email us via this site and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have. Instruction sheets are constantly being added to this site, so check the relevant product page to see what information downloads are available.
I am not happy with my purchase. What should I do?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.